AI-Enhanced Call Center Pre-Configured Solution
Built exclusively for Bitrix24. Deploy a fully structured, automation-ready, AI-powered call center in days — not months.
CRM + Telephony Unified
Every interaction logged automatically.
Every interaction logged automatically.
Intelligent Routing
Round-robin, skill-based, SLA escalations.
Round-robin, skill-based, SLA escalations.
AI Agent Layer
Summaries, scoring, QA, forecasting.
Summaries, scoring, QA, forecasting.
Supervisor Dashboards
AHT, FCR, SLA, conversion tracking.
AHT, FCR, SLA, conversion tracking.
Recommended AI Agents
AI Call Summary Agent
Auto-transcribes calls and creates CRM notes + follow-up tasks.
Auto-transcribes calls and creates CRM notes + follow-up tasks.
AI Lead Prioritization Agent
Scores and routes high-probability conversions first.
Scores and routes high-probability conversions first.
AI SLA Monitoring Agent
Tracks response times and escalates automatically.
Tracks response times and escalates automatically.
AI QA & Coaching Agent
Identifies improvement opportunities and compliance gaps.
Identifies improvement opportunities and compliance gaps.
Predictive Volume Agent
Forecasts call volume trends and staffing needs.
Forecasts call volume trends and staffing needs.
Find Your Recommended Deployment Tier
AI ROI Calculator
Cost Comparison vs Traditional Call Center Software
Call Center KPI Dashboard Preview
AHT
6.5 min
FCR
78%
SLA
92%
Conversion
12%
Ready to Deploy Your AI-Optimized Call Center?
Book a strategy session and receive a deployment blueprint customized to your team size and performance goals.
Schedule Strategy CallAI-Enhanced Call Center Pre-Configured Solution
Built exclusively for Bitrix24. Deploy a fully structured, automation-ready, AI-powered call center in days — not months.
CRM + Telephony Unified
Every interaction logged automatically.
Every interaction logged automatically.
Intelligent Routing
Round-robin, skill-based, SLA escalations.
Round-robin, skill-based, SLA escalations.
AI Agent Layer
Summaries, scoring, QA, forecasting.
Summaries, scoring, QA, forecasting.
Supervisor Dashboards
AHT, FCR, SLA, conversion tracking.
AHT, FCR, SLA, conversion tracking.
Recommended AI Agents
AI Call Summary Agent
Auto-transcribes calls and creates CRM notes + follow-up tasks.
Auto-transcribes calls and creates CRM notes + follow-up tasks.
AI Lead Prioritization Agent
Scores and routes high-probability conversions first.
Scores and routes high-probability conversions first.
AI SLA Monitoring Agent
Tracks response times and escalates automatically.
Tracks response times and escalates automatically.
AI QA & Coaching Agent
Identifies improvement opportunities and compliance gaps.
Identifies improvement opportunities and compliance gaps.
Predictive Volume Agent
Forecasts call volume trends and staffing needs.
Forecasts call volume trends and staffing needs.
Find Your Recommended Deployment Tier
AI ROI Calculator
Cost Comparison vs Traditional Call Center Software
Call Center KPI Dashboard Preview
AHT
6.5 min
FCR
78%
SLA
92%
Conversion
12%
Ready to Deploy Your AI-Optimized Call Center?
Book a strategy session and receive a deployment blueprint customized to your team size and performance goals.
Schedule Strategy CallBitrix24 AI Call Center Solution
Deploy a fully pre-configured, AI-enhanced Call Center inside Bitrix24. Unify CRM, telephony, automation, dashboards, and intelligent AI agents — and launch in days, not months.
CRM + Telephony Integration
Automatic call logging & contact history
Automatic call logging & contact history
AI Summaries & Routing
Transcription, scoring, next-best actions
Transcription, scoring, next-best actions
Supervisor Dashboards
Real-time KPIs & SLA tracking
Real-time KPIs & SLA tracking
Enterprise-Ready
Multi-location orchestration
Multi-location orchestration
Recommended AI Agents
AI Call Summary Agent
Auto-transcribes calls and creates CRM notes & tasks.
Auto-transcribes calls and creates CRM notes & tasks.
AI Lead Scoring Agent
Prioritizes high-conversion prospects.
Prioritizes high-conversion prospects.
AI SLA Monitoring Agent
Tracks response time and escalates breaches.
Tracks response time and escalates breaches.
AI QA & Coaching Agent
Flags improvement opportunities for supervisors.
Flags improvement opportunities for supervisors.
Predictive Volume Agent
Forecasts staffing needs.
Forecasts staffing needs.
AI Workflow Orchestrator
Triggers follow-ups and communication sequences automatically.
Triggers follow-ups and communication sequences automatically.
Pricing Aligned to Bitrix24 Licenses
| Bitrix24 Plan | License Cost (Annual) | Kala Call Center Subscription | Best For |
|---|---|---|---|
| Basic | $49/mo | $399/mo | Small teams up to 5 agents |
| Standard | $99/mo | $699/mo | Growing teams (up to 50 users) |
| Professional | $199/mo | $999/mo | AI automation & advanced reporting |
| Enterprise | $399+/mo | $1,499/mo | Multi-location & high-volume centers |
ROI Calculator
Find Your Recommended Bitrix24 Plan
Cost Comparison vs Traditional Call Center Software
Call Center KPI Dashboard Preview
AHT
6.5 min
FCR
78%
SLA
92%
Conversion
12%
Request a Strategy Consultation
Traditional Call Center vs Bitrix24 AI Cost Comparison
See how much you could save annually by switching to a Bitrix24 + Kala AI Call Center solution.
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