Contact Center

All-In-One Communication
Platform

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The variety of communication channels customers use is
overwhelming: email, telephone, social media, instant messenger,
web forms, live chats – it’s easier to get in touch but harder to sustain
relationships. When you’re drowning in the barrage of messages
coming from different sources, Bitrix24 will help you stay calm, sort
through the clutter, remain informed and build deep personal
connections.

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Bitrix24 Features

CRM Web Forms

Live Chat

Integration with Social Networks

Built-in Telephony

IVR

Queueing and Routing

Phone Call Recording

HD Video Conferencing

Email Server

Bots and AI support

Mobile App

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«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»

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Benefits of Bitrix24

-All conversations in a single place

-Connect with customers through their preferred channel

-Keep it casual and converse in social media and messengers

-Collect customer data in CRM web forms

-Save and retrieve all data with ease

-Create instant connections in website live chats

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