CUSTOMER SERVICE

Bitrix24: Your Omni-Channel to Superior Client Support

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It’s time to say goodbye to wait times. Bitrix24’s Customer Contact Center puts the customer first, allowing you to stay focused on what truly matters. Answer questions and solve problems in real time, through all channels, and across different devices.

Bitrix24 Features

Customer Contact Center

Integration with social
networks

CRM Web Forms

Bots and AI

Knowledge Management

Instant messenger

Helpdesk

Telephony

Queueing and Routing

Live Chat

File Sharing & Drive

Workflow Automation

«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»

Business Insider

Benefits of Bitrix24

-Never again ask your
customers to hold

-Reduce tickets and
provide real-time solutions

-Get the entire history of
client interactions at a single glance

-Delight prospects across
all channels

-Queue and route
intelligently

-Delegate chit-chat to virtual assistants

-Don’t know all the answers?
Find them with one click

-Support your clients
whenever they need it,
wherever they are

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CUSTOMER SERVICE

It’s time to say goodbye to wait times. Bitrix24’s Customer Contact Center puts the customer first, allowing you to stay focused on what truly matters. Answer questions and solve problems in real time, through all channels, and across different devices.

Bitrix24 Features

Customer Contact Center

Integration with social networks

CRM Web Forms

Bots and AI

Knowledge Management

Instant messenger

Helpdesk

Telephony

Queueing and Routing

Live Chat

File Sharing & Drive

Workflow Automation

«Bitrix24 is a collaborative suite that connects CRM, instant messaging, collaboration, and task management into one package.»

Benefits of Bitrix24

-Never again ask your customers to hold

-Reduce tickets and provide real-time solutions

-Get the entire history of client interactions at a single glance

-Delight prospects across all channels

-Queue and route intelligently

-Delegate chit-chat to virtual assistants

-Don’t know all the answers? Find them with one click

-Support your clients whenever they need it, wherever they are

Integration with social
networks

-Never again ask your
customers to hold

-Reduce tickets and
provide real-time solutions

-Get the entire history of
client interactions at a single glance

-Delight prospects across
all channels

-Queue and route
intelligently

-Don’t know all the answers?
Find them with one click

-Support your clients
whenever they need it,
wherever they are