Kala Group Technologies LLC (“Kala Group Technologies,” “Kala,” “we,” “us,” or “our”) provides Bitrix24 consulting, implementation, customization, workflow automation, training, telephony integrations, AI-enhanced applications, and related support services. Kala Group Technologies is a Bitrix24 Gold Partner. This Privacy Policy applies to www.kalagrouptech.com and to information we collect in connection with our services, including US Telephony24 AI Communications.

Depending on how you interact with us, we may collect:

• Contact information, such as name, email address, phone number, company name, title, and mailing address.
• Business and service information, such as CRM requirements, Bitrix24 configuration needs, support tickets, training requests, implementation notes, project communications, and account preferences.
• Communication records, such as emails, calls, SMS/text messages, chat messages, form submissions, meeting notes, and consent records.
• Technical information, such as IP address, browser type, device identifiers, operating system, referring URLs, pages viewed, and analytics events.
• Billing and transaction information as needed to process purchases, subscriptions, service plans, and invoices.

We use personal information to:

• Respond to inquiries and provide consultations, quotes, proposals, demos, and customer support.
• Implement, configure, administer, customize, support, and improve Bitrix24 and related integrations.
• Operate US Telephony24 AI Communications, including authorized calling, SMS, support, routing, notifications, and service communications.
• Send transactional, service, support, appointment, onboarding, account, and product information messages when permitted by law and user consent.
• Maintain security, prevent abuse, troubleshoot issues, monitor system performance, and protect our rights and users.
• Comply with contractual, legal, regulatory, tax, accounting, audit, carrier, 10DLC, and telecommunications compliance obligations.

If you provide your mobile number and affirmatively opt in, Kala Group Technologies may send SMS/text messages through the US Telephony24 AI Communications platform. Messages may include appointment reminders, support follow-ups, account notices, onboarding information, service updates, requested product information, and other communications related to your relationship with Kala Group Technologies.

Consent is voluntary and not a condition of purchase. You may opt out at any time by replying STOP to any text message. After you send STOP, we may send one confirmation message and will not send further SMS messages unless you re-enroll. For assistance, reply HELP or contact us at privacy@kalagrouptech.com. Message and data rates may apply. Message frequency varies.

No third-party marketing sharing of SMS opt-in data: Text messaging originator opt-in data and consent will not be sold, rented, traded, or shared with third parties for marketing or promotional purposes. We may share SMS data with telecommunications carriers, messaging aggregators, platform providers, compliance vendors, and service providers only as necessary to deliver messages, operate the service, support compliance, prevent fraud or abuse, and comply with law.

SMS consent applies only to the specific Kala Group Technologies messaging program for which you opted in and is not transferable or assignable to unrelated third-party campaigns.

We may use cookies, pixels, tags, analytics tools, and similar technologies to operate our website, remember preferences, understand traffic, measure campaign performance, improve content, and protect the website. You can adjust browser settings to limit cookies, though some site features may not function properly without them.

We may share information with vendors, contractors, business partners, CRM and communications platforms, payment processors, hosting providers, analytics providers, security vendors, professional advisors, and other service providers who help us operate our business and deliver services. We may also disclose information when required by law, to protect rights and safety, to enforce agreements, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.

We do not sell personal information. We do not sell, rent, or share SMS opt-in data or SMS consent for third-party marketing or promotional purposes.

Kala Group Technologies may assist customers with Bitrix24 accounts, configurations, integrations, workflows, telephony, automations, and support. Information processed in Bitrix24 or other third-party platforms may also be governed by those providers’ terms, privacy policies, data processing agreements, and security practices. Customers are responsible for maintaining appropriate access permissions and administrative controls within their own systems.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system can be guaranteed completely secure, but we work to reduce risk and maintain appropriate protections based on the nature of the information and services involved.

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal and carrier obligations, support audits, enforce agreements, and meet legitimate business purposes. SMS consent records may be retained as needed to demonstrate compliance.

You may request access, correction, deletion, restriction, portability, or objection regarding certain personal information, depending on applicable law. You may also withdraw SMS consent by replying STOP. To make a privacy request, contact privacy@kalagrouptech.com. We may need to verify your identity before completing certain requests.

Our services are intended for business users and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.

We may update this Privacy Policy from time to time. The “Effective date” above indicates when this policy was last updated. Material changes will be posted on this page or communicated through appropriate channels when required.

For privacy, data protection, SMS consent, or 10DLC compliance questions, contact:

Kala Group Technologies LLC
Website: www.kalagrouptech.com
Email: privacy@kalagrouptech.com