Customer Contact Center
![clients_main](https://kalagrouptech.com/wp-content/uploads/2019/03/clients_main.png)
![open_line_chat](https://kalagrouptech.com/wp-content/uploads/2019/03/open_line_chat.png)
What are open channels?
Queueing and routing
- Separate queue for each open channel
- Intelligent routing (existing clients connected to their account managers)
- Conversation transfers from one agent to another
- Wait time rules
- Whisper mode (chat between employees invisible to clients)
- Canned responses
- Chat bot and AI support
- Web or mobile
![queue](https://kalagrouptech.com/wp-content/uploads/2019/03/queue.png)
![live_chat](https://kalagrouptech.com/wp-content/uploads/2019/03/live_chat.png)
Website live chat
- Free for 12 agents
- Easily embeddable (HTML code)
- Customizable appearance
- All features of open channels
- Adaptable design
- After hours form
- Hosted live chat if you don’t have a website
CRM web forms
- Hosted or embedded
- Any form type (contact, feedback, support, order forms)
- Product catalog
- Online payments
- Fully customizable
- Post submit redirects
![crm_webforms](https://kalagrouptech.com/wp-content/uploads/2019/03/crm_webforms-1.png)
![bots](https://kalagrouptech.com/wp-content/uploads/2019/03/bots.png)
Bots and AI
- REST API available
- Own or third party bots
- Microsoft Bot Framework support
- Public and private bots (Bitrix24 Marketplace)
- Natural language processing
- Virtual assistant
- Bot to live agent transfer rules
Omni-channel customer service
- Call center
- Live chat
- Social media
- Messengers
- Web forms
![crm_call](https://kalagrouptech.com/wp-content/uploads/2019/03/crm_call.png)
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