Pricing - Kala Group Technologies

Cloud pricing

Cloud
Cloud
Pricing
Users
Monthly fees
Free
Special Plans
Business Plans

Free

Starter business tool suite

12 users
$0
for all users
REGISTER FREE

Start+

Sites and CRM to grow your business

2 users
$24/mo
$19
-21%
for all users
BUY

CRM+

Rock-solid CRM

6 users
$69/mo
$55
-20%
for all users
BUY

Project+

Sites and CRM to grow your business

24 users
$69/mo
$55
-20%
for all users
BUY

Standard

Advanced business tool suite

50 users
$99/mo
$79
-20%
for all users
BUY

Professional

Unlimited business tool suite

Unlimited
$199/mo
$159
-20%
for all users
BUY
Online Storage
5 GB
10 GB
50 GB
50 GB
100 GB
Unlimited
CRM

The world's most cost-effective comprehensive CRM, with many features available free of charge and without any limits.

Tasks and projects

Professional project management platform along with Kanban, Gantt charts, time tracking, workload planning, customer management and invoicing.

Communications

Get things done faster by using flexible collaboration tools that adopt for the needs of your entire company as well as departments or individual employees.

Websites

Build high-converting landing pages that drive more leads and customers to your CRM.

Online store

Create full-featured online store and start selling in minutes.

Contact center

Multichannel contact center that combines live chat, email, telephony, social networks and messengers right inside your CRM.

Administration

Get complete control over your data, access right settings and extended security on commercial Bitrix24 plans.

CRM marketing

Run marketing campaigns, send bulk emails and create customer segments right from your Bitrix24 CRM.

Sales Intelligence

Get complete transparency for your customer acquisition costs, marketing ROI and most effective advertising sources.

Sales center

Chat-enabled sales complete with mobile payment processing.

Support

Real-time support via live chat for all commercial Bitrix24 plan administrators with average response time under 2 minutes. Plenty of self-help materials are available for all users.

None
Basic
Advanced
Pro
Features
SHOW THE DIFFERENCES
Free
Special Plans
Business Plans

Free

Start+

CRM+

Project+

Standard

Professional

Basic
Unlimited leads

Unlike other vendors, Bitrix24 comes with unlimited deals (opportunities) in all plans.

Unlimited contacts

Unlike other vendors, Bitrix24 comes with unlimited contacts in all plans

Unlimited companies

Unlike other vendors, Bitrix24 comes with unlimited companies (accounts) in all plans

Quotes

Quotes (proposals) inside CRM, can be saved as PDF files and/or emailed

Invoices

Invoices (bills) inside CRM, can be saved as PDF files and/or emailed

Product catalog

Product catalog inside CRM

Kanban view

Kanban board view for CRM records with custom stages and statuses

Simple and classic CRM mode (leads/no leads)

Enable or disable leads inside CRM as necessary

Custom stages/statuses

Easy creation of custom stages and statuses for any sales process

Timeline

Chronological log of all activities, actions and changes for a given CRM record

Convert lead to contact, company, deal

Create contacts, companies or deals from leads in one click

Convert deal to quote and invoice

Create quotes or invoices from deals in one click

Client profile

Detailed customer profile with contact details and all relevant records in one place

Recycle bin

Storage place for deleted CRM records that may need to be recovered

Observers inside deals

Observers are notified about any deal changes without an active participation in that deal

Chat inside CRM

Create private group chats inside CRM for quick communicaton and problem resolution

Professional sales team
CRM access rights

Set and limit CRM access for each user depending on their role and assigned permissions

Pipelines
1
2
10
1
10
Unlimited

Visual representation of a sales process divided by stages; fully customizable with ability to create different pipelines for different sales processes

Tunnels

Sales automation tools that move a customer from one pipeline to another according to set rules

Sales Center (beta)

Ecommerce tool for selling goods or services and accepting payments inside chat or messengers

Recurring deals

Deals that are automatically created with a set frequency (e.g. monthly or annual subscriptions)

Recurring invoices

Invoices that are automatically created with a set frequency (e.g. monthly or annual subscriptions)

Required fields by stage

Configure required fields for each stage

Document generator

Online document creator inside CRM сreates any document type according to a set template (invoice, contract, shipping bill, etc.)

Document generator access rights

Set and limit document generator access for each user depending on their role and assigned permissions

Template file size
2 Mb
2 Mb
2 Mb
2 Mb
2 Mb
2 Mb

Maximum file size for document generator template

Emails from CRM

emails per month
1,000
2,000
35,000
1,000
50,000
1,000,000

Maximum file size for document generator template

Convert quote to deal and invoice

Create deals and invoices from quotes in one click

CRM duplicate control master (duplicate search)

Automatically finds and merges duplicate leads, contacts and companies into one single record

Restore from recycle bin

Restore deleted CRM records from the recycle bin

CRM access log

Chronological log of all logins inside CRM for all users

Change history

Chronological log of all changes inside CRM for all users

Automatic dialer

Automatic telephony dialer inside CRM

Resource booking for appointment scheduling in CRM
6
24
24
6
24

Schedule appointments and book resources inside CRM

Google map in CRM
100
100

Integration with Google Maps inside CRM for address visualization

Remove "Powered by Bitrix24" in forms

Removal of Bitrix24 branding for forms

Remove "Powered by Bitrix24" in live chat

Removal of Bitrix24 branding for live chat widget

Analytics and reports
Sales plan

Set individual sales target for each sales person

CRM analytics

Compresensive set of analitycal reports inside CRM

Max number of leads, deals, contacts or companies included in CRM analytics reports
2,000
100,000
100,000
100,000
100,000

Upper limit for CRM records allowed for CRM analytics for each plan

Sales and marketing automation
Rules/triggers in leads and deals

Complete sales automation based on rules and triggers for desired actions

Webhooks for rules/triggers

Integrate third party solutions into the sales automation process using webhooks

Edit rules/triggers in business process designer

Full customization of rules and triggers for sales automation inside business process designer

Business process automation in CRM

Creation of workflows for sales automation inside business process designer

Data import/export and integrations
Import via.csv

Easy CRM data upload via CSV

Migrate from other CRM

Automated CRM data migration from other vendors to Bitrix24 CRM

Import contacts from vCard, Gmail, Outlook, Yahoo! Mail

Easy contact upload from vCard, Gmail, Outlook, Yahoo! Mail

Export contacts to CSV, Excel, Outlook

Easy contact export to CSV, Excel, Outlook

Card scanner
12
100/mo
100/mo
12
100/mo
Unlimited

Automatically add contact information from business cards using a smartphone

Searchable in CRM with filters (max number)
Leads
10,000
20,000
100,000
100,000
200,000
Unlimited

Maximum number of searchable leads allowed for each plan

Deals
10,000
20,000
100,000
100,000
200,000
Unlimited

Maximum number of searchable deals allowed for each plan

Contacts
10,000
20,000
100,000
100,000
200,000
Unlimited

Maximum number of searchable contacts allowed for each plan

Companies
10,000
20,000
100,000
100,000
200,000
Unlimited

Maximum number of searchable companies allowed for each plan

Bulk email

emails per month
35,000
50,000
1,000,000

Maximum number of email addresses that can be used for email marketing for each plan

Bulk SMS

Maximum number of phone numbers that can be used for SMS marketing for each plan

Voice broadcasting

Maximum number of phone numbers that can be used for robocalling for each plan

Bulk messaging (Contact center)

>Maximum number of instant message recipients that can be used for IM marketing for each plan

Retargeting in ad networks

Ability to run a retargeting campaign based on contact information stored inside CRM

Sales generator

Automatic generation of repeat sales to customers who've already purchased something

Max number of leads, deals, contacts or companies included in Sales Intelligence reports
100,000
100,000

Maximum number of CRM records allowed for Sales Intelligence reports for each plan

Call tracking

Assign different phone numbers for different advertising channels and track each channel's performance by tracking phone calls made to those numbers

Online sources

Automatic tracking of performance and ROI calculations for online advertising sources, such as Adwords, Facebook, SEO, etc.

Offline sources

Automatic tracking of performance and ROI calculations for offline advertising sources, such as trade shows, leaflets, radio or TV

Report builder

Sales intelligence reporting engine

Built-in telephony

Bitrix24 comes with built-in telepony, no setup or integration required

SIP connector for third-party telephony integrations

Integrate an existing third-party telephony service with Bitrix24 by using a SIP connector

Email copy storage

Number of days Bitrix24 stores copies of imported emails that aren't used anywhere

Social networks and messengers

Connect social networks and messengers to the Bitrix24 contact center

CRM form

Create website contact forms that are automatically integrated with Bitrix24's contact center

Call back widget

Create website call back request forms that are automatically integrated with the Bitrix24 contact center

Live chat

Create a website chat widget that is automatically integrated with Bitrix24's contact center

Website widget

Live chat, call back request and contact form in a single widget

Call tracking

Assign different phone numbers for different advertising channels and track each channel's performance by tracking phone calls made to those numbers

RestAPI
Open channel settings
Channels
1
Unlimited
Unlimited
1
Unlimited
Unlimited

Bitrix24 is an omni-channel contact center that allows you to connect multple communication channels

Workhour settings

Business hour settings when consultants are available for live chat

Request contact information

Automatic request of website visitor contact information, such as name, email or phone number

Personal data processing warning

Notification that informs that personal data is being collected and is going to be used for defined purposes

Route chat to all distribution mode

Incoming chat is distributed to all agents who are online simultaneously to ensure the quickest response time

Client conversation rating

Ability to rate live chat conversations by customers to ensure agents are doing a good job

Supervisor conversation rating

Ability to rate live chat conversations by supervisors to ensure agents are doing a good job

Canned replies

Pre-set answers to most frequently asked questions

Conversation transfer between employees

Transfer conversation from one employee to another

Conversation transfer between channels

Transfer conversation from one channel to another (ie. sale to support)

Rule based queueing and routing

Route incoming inquiries between different employees according to set rules

Automated replies

Automated replies for incoming messages (greetings, goodbyes, waiting)

Analytics reports for channels

Set of comprehensive reports for contact center usage including number of inquries, average response time, satisfaction ratings, etc.

Channel statistics

Set of statistics reports for each open channel

Export data to Excel

Export open channel data to an Excel file

Channel access rights

Set and limit open channel access for each user depending on their role and assigned permissions

Email settings
Connect external email

Easy integration with any email provider

Inboxes per user
1
5
5
10

Maximum number of inboxes a single user can connect for each plan

Shared inboxes
Unlimited
Unlimited
Unlimited
Unlimited

Email inboxes that are accessible by multiple users (i.e. sales@ or info@)

Outbound emails

emails per month
2,000
35,000
50,000
1,000,000

Maximum number of outgoing emails allowed per account for each plan

Initial email synchronization and storage limit
30 days
30 days
30 days
90 days

Time period in which email data is fetched during initial synchronization (i.e. all emails within the past 30 days)

Integration with tasks

Use emails inside tasks, including task creation from incoming emails

Integration with CRM

Use emails inside CRM, including lead creation from incoming emails

Telephony settings
Display own number in caller ID

Display your own phone number in caller ID when making outbound calls via Bitrix24 telephony

PBX integration via Rest API

Connect to third-party telephony providers via Bitrix24 REST API

PBX integration via SIP connector

Connect to third-party telephony providers via the Bitrix24 SIP connector

Unlimited incoming/outbound lines

Unlimited incoming/outbound lines means that multiple users can make/receive phone calls at the same time from/to a single phone number

Call routing

Automatically distribute calls between employees according to set rules

Call transfer

Transfer calls between employees manually or automatically

VoIP phone sets

Easy integration of VoIP/SIP phones with Bitrix24

Internal extensions

Create internal phone number extensions for employees

Workhour settings

Business hour settings when consultants are available for live chat

Voicemail and greetings

Custom or default voicemail and greeting message

Call to all distribution mode

Incoming call is distributed to all employees who are online simultaneously to ensure the quickest response time

Missed call forwarding

Automatically forward unanswered phone calls to available employees

Call intercept

Ability for other employees to intercept incoming phone call made to another person who is not available

Match number to source (CRM)

Connect different phone numbers to different traffic sources

Export call details to Excel

Export call details data to an Excel file

VoIP phone intercept

Ability for other employees to intercept incoming phone call made to another person who is not available

Automatic dialer

Automatic telephony dialer inside CRM

Call quality evaluation

Ability for customers to rate assistance they received via phone

IVR (voice menu)
2 levels
2 levels
2 levels
Unlimited

Create interactive voice response menus

Call recording
100
500
Unlimited
100
Unlimited
Unlimited

Automated call recording and recording storage for phone calls made via Bitrix24 telephony

Queue groups
1
Unlimited
Unlimited
1
Unlimited
Unlimited

Number of employee groups responsible for answering an assigned number

Queue group size
3
Unlimited
Unlimited
3
Unlimited
Unlimited

Maximum number of employees allowed per queue group

Automatic call transcription
$
$
$
$
$
$

Automatic transcription for mp3 call recordings to text files for easy reading/searching

Telephony access rights

Ability to set and limit telephony access for each user depending on their role and assigned permissions

Call tracking settings
Sites
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Number of sites that can be connected to Bitrix24 call tracking

Visitors
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Number of visitors allowed for sites connected to Bitrix24 call tracking

Phone numbers
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Number of phone numbers that can be connected to Bitrix24 call tracking

Basic
Tasks and projects
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Tasks and projects are unlimited on all Bitrix24 plans

Planner

Task section that allows individual users to organize their tasks and arrange them in a chronological order for future execution

Subtasks

Tasks inside Bitrix24 can be divided into subtasks, connected to a single parent task

Check lists

Create check lists inside tasks for easy progress tracking

Reminders

Task reminders in Bitrix24 can be set for self, task author or responsible for task completion

Recycle bin

Storage place for deleted CRM records that may need to be recovered

Integration with CRM, workflows, calendar and drive

Tasks in Bitrix24 can be integrated with CRM, workflows, calendar or drive

Email to task

Ability to create tasks from incoming emails

Task to email

Work with tasks and add comments using email (great for external collaborators)

Mobile tasks for iOS and Android

Bitrix24 tasks are easily accessible on iOS and Android devices

Project management
Project Kanban

Kanban board view for projects

Project owner

Projects in Bitrix24 come with owners and moderators

Project start/end dates

Add start and end dates to projects inside Bitrix24

Gantt

Tasks in Bitrix24 have dependencies and can be arranged in Gantt charts for easy planning and deadline movements

Task time tracking

Plan time and track actual time spent on task completion

Skip weekends and holidays when planning

Option that limits task time planning to workdays and business hours only (e.g. a 16-hour task will require two workdays to complete)

Project templates (copy projects/workgroups)

Create a new workgroup or project by copying an already existing one

Collaboration
Observers and participants

Bitrix24 users can be assigned various task roles, depending on desired level of involvement: participants are responsible for assisting in task completion, while observers only get updates about task progress and changes

Delegating

Re-assign a task to another responsible person, can be done individually or in bulk

Rate task

Rate completed tasks as satisfactory or unsatisfactory

Task control

Allows to restrict task completion before approval

Supervisor view

Allows supervisors to view all tasks of their subordinates in one place

Custom fields

Add custom fields inside tasks

Workgroup/project access rights

Set and limit workgroup/project access for each user depending on their role and assigned permissions

Task dependencies
5

Tasks in Bitrix24 support all four dependency types: Start to Finish, Finish to Start, Start to Start, Finish to Finish

Business automation
Task templates and recurring tasks

Tasks that are easily and automatically created from templates, including regularly repeating ones (e.g. weekly or monthly tasks)

Templates with subtasks

Create templates for tasks that come with subtasks

Template sharing

Share templates with others

Task automation (rules and triggers)

Enable automation rules and triggers inside tasks

Analytics reports
Efficiency KPI

Automated dashboard that shows what percentage of tasks were completed by each user on time and without objections

Report builder

Sales intelligence reporting engine

Searchable in tasks with filters (max number)
Tasks
5,000
10,000
10,000
10,000
20,000
Unlimited

Maximum number of searchable tasks for each plan

Extra
Restore from recycle bin

Restore deleted CRM records from the recycle bin

Sites
1
10
10
1
10
Unlimited

Number of sites that can be connected to Bitrix24 call tracking

Web pages
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Bitrix24 Sites come with unlimited web pages

Use own domain

Connect your own domain to websites and landing pages created in Bitrix24

Site templates

A comprehensive royalty-free library of templates for websites and landing ages

Copy web pages

Copy web pages inside a Bitrix24 account

Google Analytics

Connect a Google Analytics account to Bitrix24 sites and landing pages

Google Maps

Integration with Google Maps inside Bitrix24 sites and landing pages for address visualization

CRM forms

Bitrix24 sites and landing pages are automatically integrated with CRM forms

Website live chat

Bitrix24 sites and landing pages are automatically integrated with a live chat widget

Call back widget

Create website call back request forms that are automatically integrated with the Bitrix24 contact center

Remove "Powered by Bitrix24" branding

Removal of Bitrix24 branding for sites and landing pages

Site builder access rights

Set and limit site builder access for each user depending on their role and assigned permissions

Sales intelligence

Bitrix24 sites and landing pages are automatically integrated with the Sales Intelligence module

Insert HTML or JS

Insert HTML or Java Script code inside Bitrix24 sites and landing pages

Dynamic blocks

Use dynamic blocks inside Bitrix24 sites and landing pages

Site transfer

Copy and migrate sites between different Bitrix24 accounts

Stores
1
1
1
1
10
Unlimited

Maximum number of Bitrix24 stores that can be created for each plan

Orders
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Bitrix24 stores come with an unlimited number of orders

Products
100
200
3,000
100
3,000
Unlimited

Upper limit for the number of products in a Bitrix24 store for each plan

Revenue
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Bitrix24 stores come without any limits on revenue

Transaction processing
0%
0%
0%
0%
0%
0%

Bitrix24 doesn't take any transaction processing fees

Access Rights

Set and limit online store builder access for each user depending on their role and assigned permissions

SKU

Stock keeping units

Variable prices

Ability to set variable prices according to a set rule (e.g. volume orders)

Discount templates

Apply discounts inside a Bitrix24 store by a given template

Discount builder

Create custom discounts for a Bitrix24 store

Coupons

Ability to create coupons for a Bitrix24 store

Cumulative discounts

Automatically apply discounts when total spent amount exceeds assigned values

Automation rules

Automate order processing inside a Bitrix24 store

Payment processing

Integrations for popular payment processing providers

Fixed shipping cost

Apply fixed shipping costs to order total

Shipping costs calculator

Automatic calculations for shipping costs based on delivery address, package weight and other parameters

Stock management

Stock management for Bitrix24 stores

Inventory management (documents)

Inventory management for Bitrix24 stores, including printable order processing documents

Apply background to all

Apply a selected background to all users inside a Bitrix24 account

Apply menu to all

Change the menu and apply changes to all users inside a Bitrix24 account

Custom invitation text

Change default invitation text and replace it with your own

Activity stream
Video announcement

Record and display video announcements inside Bitrix24 accounts

Post view indicator

Indicator that shows users who've seen the post inside the Bitrix24 Activity Stream

Email to post

Ability to automatically create Activity Stream posts from incoming emails

Announcements

Announcements are mandatory posts that require each person who has read it to confirm this by pressing a button

Polls

Poll Bitrix24 account users publicly or anonymously

Appreciation badges

Award appreciation badges to fellow employees as a way of recognition

Chat
Chat, audio and video calls

Chat, audio and video calls are available inside all Bitrix24 plans

Group chats (public/private)

Create group chats, public and private

Drive
Online storage
5 GB
10 GB
50 GB
50 GB
100 GB
Unlimited

Maximum amount of online storage available for each plan for entire account

Personal/Group Drive

Online storage allocated for individual user or group files

Company Drive

Online storage allocated for company files

File synchronization

Files stored in Bitrix24 cloud accounts can be easily synched with local computers automatically

One Drive, Google Drive, Dropbox, Box integration

Integrate One Drive, Google Drive, Dropbox, Box with Bitrix24

Online editing via GoogleDocs, MS Office Online

Edit files stored in Bitrix24 with selected online services

Local editing (MS Office, OpenOffice, LibreOffice)

Edit files stored in Bitrix24 with selected office suites installed on a local computer

In text search

Search contents of files stored inside Bitrix24 accounts

Public file sharing

Share files publicly with people outside Bitrix24 accounts

Public folder sharing

Share folders publicly with people outside Bitrix24 accounts

Recycle bin

Storage place for deleted CRM records that may need to be recovered

File access rights

Set and limit file access for each user depending on their role and assigned permissions

Folder access rights

Set and limit folder access for each user depending on their role and assigned permissions

Enable versioning

Track all changes made to documents and store previous versions inside a Bitrix24 account

Unused files version storage
0
0
30 days
30 days
30 days
180 days

Time period in which unused file version copies are stored inside Bitrix24 accounts

Version storage for files used in tasks, activity stream or calendars
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited
Unlimited

Time period in which used file version copies are stored inside Bitrix24 accounts

Video file conversion size limit
300 Mb
300 Mb
1 GB
1 GB
1 GB
1 GB

Upper limit for convertible video file size for each plan

Document lock

Ability to disable file editing to other users

Documents
Online editing via GoogleDocs, MS Office Online

Edit files stored in Bitrix24 with selected online services

Local editing (MS Office, OpenOffice, LibreOffice)

Edit files stored in Bitrix24 with selected office suites installed on a local computer

Built-in file viewer

Bitrix24 comes with a built-in document viewer

Calendar
Event planner

Event planner is a handy tool that helps to find best available time slots when multiple users are invited to a calendar event

Calendar sync

Syncronize Bitrix24 calendars with external calendars, such as Google Calendar or Outlook

Meeting room

Select a meeting room for calendar events

Meeting room list

Create lists that contain multiple meeting rooms

Workgroups
Public/private workgroups

Workgroups in Bitrix24 can be public (open to all users) or private (invite-only)

Projects

Projects are unlimited in all Bitrix24 plans

Workgroups/projects with external users (extranet)

Invite external users to workgoups and projects

HRMS
Absence management

Manage various absence types (annual vacation, sick days, etc.) inside Bitrix24

Worktime tracking (clock-in/clock-out)

Track employee worktime, including mandatory workday minimums, clock-ins and clock-outs

Work reports

Enable mandatory regular work reports (daily, weekly, monthly) – the reports are sent from subordiates to their supervisors

Meetings and briefings

Manage meetings and briefings, incluidng room booking and meeting agendas

Company structure

Visual representation of company structure as an interactive org chart

Employee directory

Searchable list of all employees, past and present, along with their contact details, positions, skills and other relevant data

Export employee list to Excel

Export employee list to an Excel file

Employee list synchronization with Outlook, CardDAV

Sync employee list with Outlook or CardDAV contacts

Project knowledge base

Gather and orginaize all the important info that your employees need to have access to, including rules, instructions, FAQ, etc in one place

Workflow and business process automation
Activity stream workflows

Use workflows, such as annual leave request or expense approval, via the Activity stream

Business process designer

Create any custom workflow inside business process designer

Records management

Create any custom workflow based on records

Account administrators
1
1
2
2
5
Unlimited

Maximum number of admins allowed for each plan

Two factor authorization (OTP)

Ability to require the use of two-factor authorization for account access

Restrict access by IP address

Limit Bitrix24 account access to specific IP addresses (e.g. only from the office)

Use own logo

Upload your own logo inside Bitrix24 account

Rename account

Change account name

Backup restore

Request helpdesk to fully restore account from a backup file

Restore OTP access

Request helpdesk to restore OTP access

Account transfer to another zone

Request helpdesk to move a Bitrix24 account from one www.bitrix24… zone to another (e.g. bitrix24.com to bitrix24.eu)

Custom account URL with own domain name

Use your own third level domain (e.g. crm.company.com) instead of a Bitrix24 account URL (e.g. something.bitrix24.com)

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