Genesys, called by some ‘Cadillac of call centers’, is an extremely powerful contact center, customer care and telemarketing platform used by many Fortune 500 companies. Genesys pricing is not readily available – the licensing guide alone is 96 pages. If your business doesn’t need a ‘Cadillac’ and is fine with ‘Toyota’, Bitrix24 is probably the best free Genesys alternative on the market right now. It has most, if not all, ‘must have’ features that Genesys comes with and is already integrated with built-in CRM. Another important advantage is the ability to choose between cloud and on-premisedeployment (the latter comes with open source code access).
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.