VanillaSoft is a popular call center and telemarketing solution that has been on the market since 2005. It comes with built-in lead management and CRM (like Bitrix24). If you are looking for a free VanillaSoft alternative, Bitrix24 gives you a number of advantages. First, Bitrix24 is free for 12 users, while VanillaSoft pricing starts at $25 per user per month, while a fully-featured solution tops at $65/user/mo. Second, Bitrix24 is available both in cloud and on-premise (this option comes with open source code access). Finally, Bitrix24 comes with over 30 internal communication and collaboration tools that take your customer service to an entirely new level.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.