VanillaSoft is a popular call center and telemarketing solution that has been on the market since 2005. It comes with built-in lead management and CRM (like Bitrix24). If you are looking for a free VanillaSoft alternative, Bitrix24 gives you a number of advantages. First, Bitrix24 is free for 12 users, while VanillaSoft pricing starts at $25 per user per month, while a fully-featured solution tops at $65/user/mo. Second, Bitrix24 is available both in cloud and on-premise (this option comes with open source code access). Finally, Bitrix24 comes with over 30 internal communication and collaboration tools that take your customer service to an entirely new level.
Using Bitrix24 as VanillaSoft alternative
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.